I just purchased a used vehicle through Andrew last Friday, he made the entire process so simple and smooth. After I took the vehicle home we noticed a few issues and I assume it's because the car originally came from the Bennington VT store and they had told me they were fixing everything before I had it brought to greenfield. Well I brought it back thinking I would have to fight with them to fix these things because that's always been my experience at Country Hyundai. I spoke to Scott and he was AMAZING! They not only fixed these issues for free but gave me a really nice loaner to drive till it's done. I am still in the loaner but I wanted to write this review anyway because I am just so happy that these people care so much and truly want to do the right thing. If you are in the market for a new or used vehicle I Highly Recommend Lundgren Honda of Greenfield! Thankyou lundgren, I truly appreciate your fantastic team♥️

Knowledgeable sales staff. Easy to work with. No shenanigans. We had a very positive experience!

Excellent experience. Received a shuttle to and from work for an oil change, called and finished on time.

Kelsie is the best service advisor I've ever had the pleasure of doing business with. She is knowledgeable, helpful, and professional give this girl a raise!

Made appointment for replacement part. Showed up and was told part not available. Politely asked why no one notified me (made appointment a week prior) and was told "I was really busy yesterday". Was then told they'd call parts manager and I'd hear back from them within 2 days. Never got a call so took it to Honda of Keene. Honda of Keene was GREAT. Part ordered and installed within a week. They also topped off all fluids for free. My new go-to place despite being a 50 minute drive. Thanks Honda of Keene

Great group of service people and especially Scott and Rob Avery

Scott, and the entire service department at Honda of Greenfield were amazing. Scott got in the car with me and taught me how to turn down incoming phone calls, which were so loud, I wanted to jump out of the vehicle! John looked up what it would cost to have racks put on my car so I could install my kayak. Everyone was friendly and helpful. I will definitely have my service done at Lundgren Honda in Greenfield, MA going forward.

Had another great experience working with Kelsie and Lundgren Honda! They do a great job, and I appreciate all they do for me.

The nice young man that helped me explained everything perfectly and gave me my options. He was pleasant and courteous.

Kelsey diagnosed the trouble instantly. My Fit was fixed the next day. 8 year limited warranty on new battery. I should live that long. Great job by the Lundgren team.

helpful. straightforward

Kelsie is an informative professional who provides excellent customer service. My 2 year old granddaughter was with me and Kelsie checked us out while we were in the Kid’s Zone to make it so easy for me.

Wonderful group of people to work with!

Always friendly and welcoming, Maxx let's me know what to expect when I drop off my car and thoroughly explains what happened when I pick my car up.

Everything went as smooth as possible. An affordable 4WD Dodge Ram in excellent condition. Only 48K miles. Couldn’t ask for a better salesman in Marti. Thanks for everything. Rick

Another great service experience at Lundgren in Greenfield with Rob, Scott and their Service Department staff. 👍

Always so pleasant to deal with. Great group of people in Greenfield!

The best Customer service.

11.22.2023 Today, Kelsie went above and beyond with her care and understanding of my emergency situation with my dead battery. She put all the steps in motion to get my car taken care of. Jason was able to come to my vehicle, just around a few blocks. He got my car started so that I could head over to the shop to get a new battery installed. Kelsie checked in me several times and always so pleasant to talk to. Jason was back at the shop making sure there was coffee. Everyone at the dealership shows that the entire community of staff is pleasant and cares. THANK YOU KELSIE and all!

Requested an inspection to be done early in the morning. Following my call Rob got me in and out of the shop in less than a half hour so I could get back to my work day.

This dealership has treated me very well over my past 15 years of Honda ownership .Kelsie, Max and the whole team there are top notch. I have always received top quality service and they are consistently informative, fair, friendly and welcoming. Highly recommended.

I've always had the best service here. Friendly and knowledgeable staff.

The service department is always helpful and greet me by name!

As always great service With a smile and car wash!

Awesome experience at Lundgren Honda in Greenfield. Marty had it all wrapped up in just about one day. Made it easy and painless. Thanks Marty.

Very pleased with sales experience. Waited several months for 2024 CRV to arrive. Two weeks before, I parked too close to a rock, tearing off bottom molding on back passenger door. I was counting on a good trade in value. Lundgren simplified process of simply subtracting insurance damage appraisal from my 2020 CRV, which my insurance co deposited in my account. Fair and above board. Nice folks to work with, low pressure.

Just took a long time to get everything done

Noise Problem solved and corrected promptly. And another unknown problem identified for attention.

Excellent service visit. The Service Advisor kept me informed of the progress of the work and the work was done in a timely and professional manner

Maxx, Scott, Kelsey, Rob and all the Service technicians are top notch. Knowledgeable, Courteous and the definition of the word professional.

The appointment went very smoothly and quickly. The service was performed faster than I expected, and I was advised about another service repair that was needed soon and was able to schedule a follow up before I departed. Kelsie also quickly replaced my wiper inserts after noticing they were worn. I was very satisfied by all aspects of this service appointment.

I always have a great experience at this dealership! Maxx, Kelsie, and Scott in Service always have my best interests when it comes to work that needs to be done which is why I come back again and again! Highly recommend 🙂

Andrew was great! We’ll be back the next time we need a car.

Awesome service!!! Truck handles like when I bought it 👍

Great customer service. Friendly and helpful staff.

Brian was a pleasure to work with. The buying experience went smoothly and love the car. Ed F.

Great customer service Recommended

Always helpful and attentive!

Excellent customer service, awesome detailing(2020 CRV looked new) and great attention to customers needs. I always recommend this service department to others.

The scheduled appointment took place on time. It was quick and very reasonably priced. Unfortunately I was warned about needing brake work soon but I’d rather know in advance than being surprised

I've had my Hondas serviced by Lungren or a Robby Avery service dept for years. In August 2023 I needed a state inspection on my 2006 crv with 331,000 miles. needed foglights replaced too. In the process they put holes in my rocker panels and hesitated on the lights because of moisture in the compartment. I was aware of the moisture and told them to replace them. Even with the rusty rocker panels the car passed inspection. A few days later the brake light warning cluster went off on the dash. I brought it in. I was advised that the brake fluid pressure could be a problem. But they reported the pads and rotors needed replacing. They said the lights would go off and the car would be fine. I approved the repair.. When I took the car out the next day the lights went off again. I am going to run out of room to tell all the pieces of this fiasco.This time the brake lines were rusted and not worth repair and they told me to scrap the car after they just did a $500 brake job and said it'd be fine. No one must have checked the lines the first time. They advised me not to drive the car off their lot because of the safety liability. It was ok to drive it 2 days before. Never in years of maintenence did they caution me about the rust, They did give me a service credit for the brake job. This service department is not what they used to be. They cannot maintain their former reputation. I cannot trust their diagnosis. When I took this car to an independent mechanic the items which hadn't been attended to were concerning with the exhaust, the intake manifold not attached properly, and engine filters not .replaced. Ultra filthy. Everything got fixed for more than half less than Lundgren quoted me. It may be on borrowed time but I'll have the rust evaluated and hopefully the rocker panels reinforced. They never ever shared with me the problems. I have had another CRV go to over 415,000 miles. My maintenence of my CRVs have been Robby Avery managed service departments. I have pictures of the ignored maintenance areas and if the rust stopped these techs from taking care of these items somone should have had the decency and respect to keep a loyal and steady customer aware of her choices. They don't have the staff to be a top rated repair shop.

As always, I had an excellent service experience with Lundgren. Their manner is courteous and flexible, and their advice is sound. I’ve been dealing with them for 11 years and haven’t been disappointed.

Great customer service. Routine work and inspection. No costly surprises.

This Honda in Greenfield is the worst Honda that could have made guarantees and they blame the buyers that they are to blame for screwing up the cars and not fixing the cars. I changed the car from there because they did not want to cover the Honda and after I changed the car they called the other dealers, the other Hondas to tell them not to fix the car. They are garbage dealers and even more the mechanic they have there. I think they all agree on ruining people's credit or I don't know what it is about but they are too racist. I do not recommend Honda in Greenfield Lon Green.

I've been in the Car Biz/Sales for along time. This Service Department tells me what I need, and what is coming. Kelsie has been my Advisor for a while now, and I'm happy to know my car is in great condition when I leave. Thank You Honda! I'm a Subaru guy. You haven't kicked me out yet lol.

They had the car we wanted, Marty and Anthony work great together to get you the best deal, and it was the first time in 30 years I did not have to play the frustrating "let me talk to my manager" game. What a refreshing difference! Even though it was a 2 hour turnaround to get there, it was well worth it.

Just left after getting an oil change. I got a same day appointment and they covered everything under my contract after buying certified pre-owned from another Honda dealership. They made it super easy and let me do my computer work at one of their desks for a few hours after they finished the oil change even. I was in the zone so I just kept at it and they were extremely accommodating. Excellent staff, very friendly.

First time buying a car and had a great experience here. Very easy to work with, everyone there is kind and welcoming. Phil helped me through everything and was a pleasure to work with, and the car is in excellent condition!

Nice people

I purchased a 2022 passport and the car was supposed to be clean and detailed. There was blue gum stuck to the bottom of the back seat and a candy wrapper in the door compartment area. I also found that one of the tires had a plug in it. I’m furious and they will not return my calls. These people are sharks just like anywhere else and only want your money!!!!!

My daughter was planning to replace the tires on her Honda Fit when she returned to New Jersey after visiting us in Massachusetts for the weekend. During her 4+ hour trip here on Friday afternoon, her car had a flat tire (which she changed herself!). Concerned about her long drive back home, I called local tire companies to try to get her an appointment to replace her tires on Saturday morning. Between full schedules and lack of inventory, I was having no luck. At a few minutes before closing time, I called Lundgren Honda, where I have my Pilot serviced. Scott in Lundgren's Service Departnent came to the rescue! Despite a full schedule, he squeezed her car in for Saturday morning. Her car now has 4 new tires, and we all have peace of mind that her tires are safe for her long drive home to New Jersey. This is customer service at its absolute best!!!

Nice people. Timely service. Clear explanations.

Excellent experience, had an issue with my screen brightness and my phone not connecting to my car. The service sales girl went above and beyond. She sat with me when I picked up my car to be sure my phone connected. I highly recommend and will be back.

Came in as they had a hard-to-find car, were very accommodating, polite, no pressure to deal with. Great small-town vibe!

I was able to work with Kristen Weaver. As a Honda owner since 2007, I can proudly say this is the best service and most satisfied I’ve been driving off the lot with new vehicle. Kristen was able to work with me to find the best price for the vehicle I wanted. She kept me up to date with this process and communication was great! Overall, I am happy with the service and highly recommend this dealership and Kristen!